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CSG has delivered successfully within the Consumer & Retail industry including point of sale mobility solutions, channel management, online brand experience, customer relationship management, online sales and service modelling, and enterprise systems
development and deployment. These engagements have involved our full set of capabilities from large scale application development to business consulting around channel strategy and enterprise CRM system deployment and integration.
New pressures and increased competition
The changing nature of the technology landscape, increased competitive pressure from improved access to online sales channels in the SME market, consolidation of the major players and uncertainty in economic markets have combined to drive consumer and retail organisations to seek increased efficiency and explore online sales and service models to lower cost of engagement with consumers and tackle competition.
CSG can add value to the retail value chain and consumer engagement model through:
- Assessment of business processes
- Integration of enterprise systems
- Leveraging best practice information architecture for online engagement
- Integrating online payment systems with enterprise platforms
- Leveraging Web2.0 to innovate in customer engagement
Our key engagements with one of Australia’s largest hardware retailers for the implementation of a mobile point of sale system to improve customer service, reduce shrinkage and increase POS throughput, and our delivery of a complete online business system for Australia’s leading independent online DVD subscription service provided us with the opportunity to use our diverse skills and appreciation of cross industry best practice to deliver outstanding results.
Learn more about how we have delivered value to Australia’s leading organisations.
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